Flat Rate Freight Australia- wide $15 – Spend over $80 and you get Free Delivery

Flat Rate Freight Australia- wide $15
– Spend over $80 and you get Free Delivery

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Support – How Can We Help You?

Frequently Asked Questions

What is the difference between Dispatch and Delivery dates

Dispatch Date is the day when the couriers collects the parcel from our warehouse, which would usually be the next business day after you order.

Delivery date is when the couriers notify us it is likely to arrive, this is in the control of the couriers, we can check status but cannot get couriers to deliver any faster sorry…

You can view our delivery info here

You will be sent tracking information direct by the couriers when your order gets collected, i.e. at the Dispatch point….

Dispatch is normally the next working day after we get your order. You can get more shipping info here

Delivery is determined by the couriers and at peak time they may have delays of 3-8 working days

Usual Delivery Times are listed here

If you have not received your VIP code, first check your spam box in case it turned up there, if not then drop an email to support@fenwickhillgroup.com.au and we can help you out with a new code.

If you are trying to use a code on checkout, check it is not expired or previously used by you and is valid for the products you are buying.

If this does not resolve the issue, place the order WITHOUT making a payment (choose direct bank payment). THEN email support@fenwickhillgroup.com.au and we will manually apply the discount and send the corrected. invoice to you for payment

Yes at Checkout just choose the Bank option and then deposit the money into our bank account which shows when you click next on the payment screen after choosing Bank, it is also below for your reference

Bank account:

Hunter Valley Hampers

National Australia Bank

BSB – 082-745

A/C No. 20 562 4546

You can then send us a screenshot of the bank transfer so we can dispatch your order quickly. 

Alternatively we will check the account each day to see when transfer reaches us and dispatch the order then.

We are based in Sydney, where most of our customers are located.  Our goal is to promote Hunter Valley Suppliers Australia-Wide, not just in the Hunter region.

We can still supply very quickly to Newcastle, Hunter Valley and the Central coast from Sydney normally within 2 working days,

This is a similar time to dispatching direct from Hunter Valley., as most courier orders have to go back to the Newcastle depot, making even local dispatches 1-2 business days, unfortunately overnight deliveries to the Hunter region would not be possible no matter where we are based unless we delivered them personally, which would be extremely expensive for our customers. 

The benefit of a Sydney location is faster delivery Nationally and to Sydney based customers while still keeping fast delivery times to Newcastle, Hunter Valley and the Central Coast.

Make An Enquiry

Your support is important to us, you can expect a prompt reply, send any enquiries to support@fenwickhillgroup.com.au


For help placing your order you can call us on:

1300 284 684

Shipping & Returns

Some orders may experience delays to usual shipping times due to higher than normal demand for courier and postage services at this time of year.

We really appreciate your patience.  We are doing everything we can to get your order/s to you as soon as possible.

DELIVERY & COURIER SERVICES

(The times indicated below do not apply during mid December through to the first week of January)..

Hunter Valley Hampers 

Due to Christmas demand, Australia Post are continuing to experience increased demand.  Whilst some deliveries are on time, others are experiencing delays of 3-5 business days on top of their usual delivery timeframes (see below).

DELIVERY SERVICES

Once your hamper has been crafted, you gift will be booked in with Australia Post to ensure the most timely delivery.  Australia Post delivers Monday to Friday during business hours. Unfortunately, we are unable to guarantee delivery on an exact day. Usual delivery times are outlined below, however it is always best to allow an extra day or two to ensure your hamper arrives by the date you require. 

Expected delivery times are also subject to change during times of high demand.


USUAL DELIVERY TIMEFRAMES

We continue to work closely with our courier partners to minimise delays, delivering your order as safely and quickly as possible, and we thank you for your patience during this time. 

Our courier partners have provided indicative delivery “usual” timeframes which are outlined below. 


IMPORTANT NOTE Longer shipping times expected during Christmas Period (November and December)

Some orders may experience delays to usual shipping times due to high volumes of courier usage

We appreciate your patience during this time.


One-Two Working Days (except Fri-Sun)
Central Coast, Hunter Valley, City & Suburbs: Sydney 

Up to Two Working Days

City & Suburbs: Newcastle, Melbourne, Brisbane, Canberra

Up to Three Working Days
Regional New South Wales, Adelaide City/Suburbs

Up to Four Working Days
Hobart City/Suburbs

Up to Five Working Days
Regional Victoria

Up to Six Working Days

Darwin City/Suburbs

Up to Seven Working Days

Perth City/Suburbs, Western Australia, Northern Territory, Queensland, South Australia

*As mentioned above, due to the risk of spoilage and the longer than usual delivery times,

we are currently only dispatching Fruit Baskets to Sydney and Newcastle.


Please note the following:

  • Ordering on a Friday to Sydney, Brisbane, Melbourne and Canberra can mean your delivery will arrive Tuesday as we prefer not to leave hampers in freight depots over the weekend. This is not the case for Newcastle deliveries.
    · Hunter Valley Hampers only delivers to Australian destinations.
    · Couriers may not leave hampers without an adult’s signature, unless authorised (if you have chosen signature required when ordering), so please make sure you provide an address which is attended during business hours.
    · Where possible, please provide a contact phone number for the recipient.
REGIONAL DELIVERIES

Where delivery is to be made to a regional part of Australia or PO box where couriers do not go, the parcel will be sent via Australia Post therefore delivery times may be longer than those stated above.

 

 

 

Flat Rate Delivery

Delivery to all areas of Australia is $15 per location. There may be additional shipping costs if multiple shipping cartons are required.


Christmas Delivery

Christmas is a busy time of year and demand on postage services as well as product supply is higher than usual. To ensure your hamper gift arrives in time, please place your order well in advance of Christmas.
To guarantee delivery of your gift by Christmas, you will need to ensure your order is placed as early as possible in December. Our deliveries will be made in line with Australia Post services.
If you have any concerns about your order the best way to contact us is by email at support@huntervalleyhampers.com.au which we closely monitor.


Refund & Returns

Your satisfaction is a priority at Hunter Valley Hampers.
If your item is faulty upon receipt, or is not as described, we will gladly exchange the item or provide a refund.
Returns are subject to us receiving the item/s back within 7 days of purchase and in their original packaging. Unless damaged prior to you receiving them, the item/s must still be in an unused and saleable condition.
To return an item, call us 1300 284 684 or email us at support@huntervalleyhampers.com.au
We will require the following information:
Your Order number if known (appears on the top of the confirmation email)
Your name and address
A description of the item you are returning
Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item

 

Still got questions?

Feel free to give us a call on 1300 284 684
or email us at support@huntervalleyhampers.com.au
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