Support – How Can We Help You?
Frequently Asked Questions
What is the difference between Dispatch and Delivery dates
Dispatch Date is the day when the couriers collects the parcel from our warehouse, which would usually be the next business day after you order.
Delivery date is when the couriers notify us it is likely to arrive, this is in the control of the couriers, we can check status but cannot get couriers to deliver any faster sorry…
You can view our delivery info here
How do I Track My Delivery
You will be sent tracking information direct by the couriers when your order gets collected, i.e. at the Dispatch point….
Dispatch is normally the next working day after we get your order. You can get more shipping info here
How Long Till My Delivery Arrives
Delivery is determined by the couriers and at peak time they may have delays of 3-8 working days
I am having trouble with my discount codes
If you have not received your VIP code, first check your spam box in case it turned up there, if not then drop an email to support@fenwickhillgroup.com.au and we can help you out with a new code.
If you are trying to use a code on checkout, check it is not expired or previously used by you and is valid for the products you are buying.
If this does not resolve the issue, place the order WITHOUT making a payment (choose direct bank payment). THEN email support@fenwickhillgroup.com.au and we will manually apply the discount and send the corrected. invoice to you for payment
Can I pay direct Via Bank Transfer, and what is the account number
Yes at Checkout just choose the Bank option and then deposit the money into our bank account which shows when you click next on the payment screen after choosing Bank, it is also below for your reference
Bank account:
Hunter Valley Hampers
National Australia Bank
BSB – 082-745
A/C No. 20 562 4546
You can then send us a screenshot of the bank transfer so we can dispatch your order quickly.
Alternatively we will check the account each day to see when transfer reaches us and dispatch the order then.
Where do you dispatch from?
We are based in Sydney, where most of our customers are located. Our goal is to promote Hunter Valley Suppliers Australia-Wide, not just in the Hunter region.
We can still supply very quickly to Newcastle, Hunter Valley and the Central coast from Sydney normally within 2 working days,
This is a similar time to dispatching direct from Hunter Valley., as most courier orders have to go back to the Newcastle depot, making even local dispatches 1-2 business days, unfortunately overnight deliveries to the Hunter region would not be possible no matter where we are based unless we delivered them personally, which would be extremely expensive for our customers.
The benefit of a Sydney location is faster delivery Nationally and to Sydney based customers while still keeping fast delivery times to Newcastle, Hunter Valley and the Central Coast.
How can I Send my items as a Gift to someone else or multiple people?
“Create Your Own Gourmet Gift!
Step 1: Browse our extensive selection of over 200 gourmet delicacies, adding your choices to the shopping cart.
Step 2: Add this ‘Send as a Gift’ item to your shopping cart.
Step 3: At checkout, personalize your gift with a heartfelt message for the recipient and provide their address.
Step 4: Sit back and relax! The expert team at Hunter Valley Hampers will skillfully craft your chosen items into a stunning gift, adorned with ribbons and bows.
Experience the joy of giving with a uniquely tailored gourmet gift from Hunter Valley Hampers!”
Please Note the Curated gift range already includes this service:
The “Send as a Gift” service applies to any gourmet items you add to your shopping cart if. However, this service is not necessary if you already have curated gifts from our range in your cart.
Hunter Valley Hampers’ curated gift hampers include the “Send as a Gift” service as part of their pricing. If you have selected a curated range gift hamper, you can freely add additional individual gourmet items without extra charges for the gift packaging and delivery.
Note 2 Sending your gourmet selection to multiple recipients:
If you are sending your selection of gourmet items to multiple recipients, you will need to add an additional “Send as a Gift” item for each person.
To add multiple recipient addresses please use the “add address” function in your logged-in “my account area” (accessible via the person icon at the top of the page) to set up a list of recipients. This allows you to allocate specific gifts to each recipient during checkout.
Make An Enquiry
Your support is important to us, you can expect a prompt reply, send any enquiries to support@fenwickhillgroup.com.au
For help placing your order you can call us on: